• Hello and welcome to the VELLOnaut Community! Thank you for purchasing a VELLO bike. We are very happy to welcome you on board - enjoy your ride! To extend the warranty period on the frame and fork of your VELLO bike from 2 to 5 years, kindly complete the information below.
  • The frame number can be found under the bottom bracket.
  • The motor number can be found on the left side of the motor.
  • By clicking on the button "SEND" you agree that we store the data provided by you until the expiry of the guarantee period in order to process your requests and provide information. In addition, you agree that VELLO GmbH contacts you within the warranty period to notify you of important tips for maintenance and care and to keep you informed about news (via our newsletters). In such claims that fall within the extended warranty period, we reserve the right to inform your trusted dealer whether an extended warranty claim exists or not.
  • This assessment is based on your online registration. An extension of the guarantee period is only possible with a complete and truthful indication of all necessary data (see form). A claim to warranty is only possible in connection with a valid commercial invoice. Registration for a warranty extension is only possible within the regular warranty period of 2 years. The regular warranty period of 2 years, as well as the extended warranty period, start with the date of purchase.